Brighter Communication

It’s our job to help you do your job better.

We specialise in behavioural development and knowledge and skills trainings for professionals working in the new world of work.

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Luminescence Communications

An award-winning company, Luminescence offers a unique perspective on communications in the modern world of work.

Whether we call it “the new normal”, “a VUCA world” or “digital disruption”, working in a remote, virtual or hybrid world that focuses on technical efficiencies can lead to imprecise, unintentional and cue-less communication in our teams. This can lead to misinterpretations, anxiety and disconnection between our people and clients.

Led by Anna Marsden, Luminescence draws on over 20 years’ proven experience in Learning and Development and a decade at the forefront of Digital Marketing to design and deliver sessions that provide experiential learning that sticks.



About Us

Find out why we are trusted by some of the UK's leading media companies and multinationals - and what sets us apart from the crowd.

We are a small but mighty training and development company with a strong foundation of Core Values. Find out more here.

  About Us

Luminescence Training

Our purpose is to help the people behind the businesses communicate their market leadership with authenticity and effectiveness. But you need the insights and skills to do it.

Find out how Luminescence provides transformative in-person and online training to businesses like yours.

  Luminescence Training

Our Process


Think. Share. Grow.

Our Think. Share. Grow. model is our proprietary process that guides us through every learning and development project from start to finish.

Our Clients

As a training provider in the legal sector, we have designed and delivered Masterclasses for Learning In Law. The most recent was: Building trust and connection in a digital world: The secret sauce of self-awareness

Luminescence is a legal sector learning provider designing and delivering in-person and virtual bite-size masterclasses in written clear communication, writing articles for marketing and LinkedIn for fee-earners.

Luminescence works with both the Learning & Development and Marketing departments at the top 50 law firm Penningtons Manches Cooper, supporting their training needs on digital business pipeline development. Trainings include, partner, senior associate and junior associate bespoke sessions.

Read about our award-winning PR for Taylor Vinters

Taylor Vinters is an international law firm supporting the businesses which drive the innovation economy, and the entrepreneurs and private wealth that underpin them.

“Thank you for everything. You guys basically make us look good in the way you consistently deliver content and ideas with speed, precision and creativity. My role has been made a whole lot easier for the last three years working with you and I appreciate it very much. I have no reservations in highly recommending Luminescence to other professionals.”

Nick Mann, Head of Marketing

Taylor Vinters

Click to read more about Higgs & Sons

“Informative, engaging and thought provoking, added value to my day job and Anna’s approach is excellent”

Andy Ball, Business Relationship Director

Higgs & Sons Solicitors

We provided one-to-one coaching and group coaching to senior managers at the University of Cambridge with the support of the Emergenetics®️ profiling tool.

Using Emergenetics®️ can help you achieve greater self-awareness, enhance communication and build more productive teams. The power of knowing both your and your teams’ pathways in thinking and tendencies in behaviour can have real actionable value for your people, teams and business.

Anna Marsden has guest-presented in a number of classes across disciplines such as LGBTQ+ Studies and Women’s Studies.

“Anna gave an excellent invited talk on my final year Psychology degree module on ‘LGBQT+ awareness in the Workplace’. Anna’s tone was perfect and really engaged the students. The session was informative and thought provoking and provided really important topics for discussion. Having attended various diversity training previously I can honestly say that this was by far much more engaging and relevant. I personally have already applied what I learnt from Anna’s session. Thank you Anna, we would definitely love to have you back again!”

Dr Liz Kirk

Luminescence provided both strategic social media work for the marketing department and bespoke virtual training on LinkedIn for academics.

The University of Cambridge Institute for Sustainability Leadership (CISL) is a globally influential Institute developing leadership and solutions for a sustainable economy.

Luminescence provided Market Research, Brand Positioning and an actionable Marketing Strategy to promote its two Executive Education programmes for the Built Environment.

Read the case study for how we achieved 544% ROI for Møller Institute.

Møller Institute is a world-class residential leadership development centre at Churchill College, University of Cambridge.

“The team from Luminescence have firmly embedded themselves into the Møller team and culture. They have inspired us to confidently differentiate our leadership programme from our competitors. It has been a very exciting journey so far.”

Tim Hill, Marketing Manager

Møller Institute

“The training delivered by Luminescence was a logical and sensible approach to the issues and very engaging. Great style Anna, loved your enthusiasm”

“Anna is a great trainer with a fantastic personality. She encouraged input from everyone in the group and her materials/exercises prompted some important discussion points”

Training Delegates

“Working with Luminescence was made easy as a consequence of their insightful and varied journalism, an innate awareness of the audience and a steadfast commitment to hitting every deadline time and again, even when things changed at short notice. I would highly recommend commissioning Anna Lawlor and her team for similar content projects.”

Robin Hough, Editor, Guardian Media & Tech Network

The Guardian

Click to read more about our current reports for The Financial Times

Luminescence has editorial directorship roles on FT Specialist publications, including the Investing for Global Impact report.

“With the projects carrying substantial sponsorship revenues and including contributions from high profile figures, careful handling of contributors and commercial partners was key.

Having worked with Luminescence for a number of years the quality of writing was never in doubt – but their ability to quickly build expertise in new subject matter, and forge relationships with stakeholders, was particularly impressive on these projects.”

Andy Lee, Marketing Manager

The Financial Times

Read the case study for how we helped get Saxo Capital Markets’ event trending on Twitter

“I have worked with many different ‘digital’ agencies from many different countries. Luminescence is without a doubt the strongest agency when it comes to using copy for direct response marketing and brand building.

Luminescence is one of Saxo Capital Markets’ top strategic partners. They have supported us in every stage of our value chain from training our teams of financial executives and compliance officers, consulting us on our editorial strategy, writing copy, and executing social media campaigns and events.”

Uriel Alvarado, Chief Marketing and Public Relations Officer

Saxo Bank

Click to read more about Banco Santander

“It was a valuable session which paid out real returns and re-orientated my marketing and campaign planning. Anna patiently and competently took my team through a day’s training on SEO and Google Analytics. By breaking down new concepts into bitesize and logical chucks and being so enthusiastic about her subject matter, Anna was a star trainer.”

Esther Woods, Marketing & Communications Manager


Click for our latest work for The Economist Group.

“I’ve worked with Luminescence on a range of thought leadership programmes and highly recommend them. They can handle both data crunching and getting high-level interviews, and bring it all together with a clear, easy writing style.

Notably, Anna Lawlor produced a report for us on innovation ecosystems which Barclays commissioned to support their CEO at the Davos World Economic Forum (WEF). It was a great success – very well received!”


Monica Woodley, Managing Editor

The Economist Group

Analysys Mason is a global consulting and research firm specialising in telecoms, media and digital services.

“I have worked with many training companies over the years and have often been disappointed by the lack of tailored content and depth of content on the day. Luminescence certainly didn’t disappoint; I was extremely pleased with the way they listened and took on board all our objectives and tailored the session to cover everything we asked for and more. Their expertise and professionalism was exceptional.”


Gina Ghensi, Head of Marketing

Publicis Sapient is a listed multinational, a digital business transformation company. Luminescence is working with the Financial Services and Transport & Mobility departments.

“I worked with Luminescence for around a year, building out a LinkedIn optimisation programme for senior executives and thought leaders. Their work was top-notch.

At every stage Luminescence were professional, adaptable, inspired confidence, delivered to high quality and were a joy to work with. I will always actively look for opportunities to work with them again.”


Conor McNicholas, Consultant Marketing Director

Click to read more about St Georges’ Hospital Charity

“The 2 days we have spent with [Luminescence] have been very valuable to us and we will definitely be changing a lot of things based on what we have learnt. Anna was also a pleasure to spend time with and made the training interesting and fun.”

Leah Watkins, Community & Events Fundraising Manager

St Georges' Hospital Charity

Read more about our work with Alzheimer’s Research UK

The UK’s leading Alzheimer’s research charity aiming to defeat dementia.

“Great insight into digital and social media basic tips, techniques and quick wins which can be easily implemented.”

Lucy Squance, Interim Head of Community and Sporting Events Fundraising

Alzheimer's Research UK

Read more about the bespoke social media training we provided, garnering 100% satisfaction

“I appreciated the research into the RSPB and the adaptability of the trainer to our needs”.



Our Work

Reskilling and upskilling your staff for the Future of Work supports your firm with your most precious resource in business: your people.

Sample a flavour of our past work, below.


RSPB Social Media Training

The RSPB Gough Island restoration project contacted Luminescence for bespoke social media training, which was delivered on-site with 100% satisfaction from all participants.

social media,
  RSPB Social Media Training



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What our clients say about us:

"A valuable training session which paid out real returns."

Esther Woods, Banco Santander

"Anna Marsden is a great presenter – makes a huge difference to a course like this!"

Training participant, Alzheimer's Research UK

"Luminescence has inspired us to confidently differentiate from our competitors."

Tim Hill, Møller Executive Education

"Luminescence's work on our groundbreaking report has been very well received by the market and commercial partners."

Andy Lee, Marketing Manager at The Financial Times

"It’s been a real pleasure working with Luminescence, not only did they help us link activity to results by providing great training on web and app monitoring, but they also brought fresh enthusiasm to my day to day work. "

Mary Wolfe, Marketing Manager, MJog

"As a result of their communications strategy and support our app downloads increased 98% over a 3 month period. "

Mary Wolfe, Marketing Manager, MJog

"They challenge the norm, create lasting relationships with both the client and the press, and I would happily recommend them."

Ali Gamble, Head of Marketing, Taylor Vinters

"At every stage Luminescence were professional, adaptable, inspired confidence, delivered to high quality and were a joy to work with."

Conor McNicholas, Publicis Sapient

"You consistently deliver content and ideas with speed, precision and creativity. My role has been made a whole lot easier."

Nick Mann, Taylor Vinters