back to case studies

Social Media Management for Saxo Capital Markets

 Saxo Capital Markets’ flagship #TradingDebates event

A global trading platform, Saxo Capital Markets UK, asked Luminescence to differentiate its content from the staid and uninventive content traditional within financial services. The brief was for Luminescence to support the firm in launching #TradingDebates, its flagship digitally integrated event through social media marketing, content marketing and social media management services.

The purpose of the #TradingDebates event was to provide a platform for informative, intellectually rigorous discussion among a qualified forum of true ‘thought leaders’.

Saxo Bank
Social Media Management for Saxo Capital Markets

What we did

For a highly regulated sector like financial services, the challenge was to ensure the content marketing, including real-time social media content, conveyed complex information in an entertaining, informative and compliant manner. How to drive engagement with a hard-to-reach B2B audience?

Before the event

We created the content strategy pre-, during and post-event based on key themes explored in the event agenda, and commissioned blogs and white papers as a result. We contributed to strategic decision-making between the key stakeholders, and collaborated in splitting tasks for efficiency.

We advised on social platforms and social media engagement strategy for the event. Pre-event, social platforms such as LinkedIn groups, were used to generate event sign-ups, but Twitter was the focus for during the event.

We created content, including specialist e-Books, to be used as ‘teaser’ content prior to the #TradingDebates event itself, and multi-media from these e-books were shared at the physical event and on social media to coincide with related panel discussion sessions.

During the event

The event was hosted at the British Museum in Bloomsbury, London in its auditorium. The event was a range of panel debates moderated by journalists (the event’s media partner was City A.M) and a keynote speaker. A giant Tweetdeck wall was positioned above and behind the panellists, showcasing live social media engagement with the event.

On the day, we worked as part of a three-person social engagement team, using Hootsuite to monitor Twitter engagement across multiple users. Luminescence was responsible for the Saxo Capital Markets UK brand Twitter handle and the CIO’s Twitter handle, among others.

During the event – especially when panel discussions and keynotes were in session – we prompted responses from key Twitter influencers (who had been identified prior to the event day), and promoted the session and event hashtags.

We increased social media engagement by hyperlinking social posts to articles/studies/economics charts mentioned live, responded to Tweeted comments, re-surfaced pre-event content (blogs, visuals, reports), promoted the Twitter competition, shared ‘behind the scenes’ images of the event, and more.

Great care and diligence was taken with regards to compliance, with the inclusion of prominent and relevant disclaimers and risk warnings on all content.

“I have worked with many different ‘digital’ agencies from many different countries. Luminescence is without a doubt the strongest agency when it comes to using copy for direct response marketing and brand building. Luminescence is one of Saxo Capital Markets’ top strategic partners.

They have supported us in every stage of our value chain from training our teams of financial executives and compliance officers, consulting us on our editorial strategy, writing copy, and executing social media campaigns and events.

Anna and Anna have put together a terrific team and deliver top quality with passion every single time – that is what truly differentiates them from other agencies!”

Uriel Alvarado, Chief Marketing and Public Relations Officer at Saxo Capital Markets


Our social engagement led to the #TradingDebates hashtag trending on Twitter during the event day, with high engagement from vastly influential people, respected in the financial services

Event Reach

There were 600 event sign-ups, with a 50% attendance rate to the event.

  • 2.5 million reach via social media
  • 589 individual contributors engaging with debate on social media
  • 7.76 Tweets per contributor

The #TradingDebates event had produced seven times the number of total tweets, 3.5 times tweets per contributor and triple the social media impact of the Financial Times’s Camp Alphaville event, a comparable financial services’ event (according to Twitter data compiled using Tweet Binder, comparing #TradingDebates and #CampAlphaville).

Attendee Feedback

Following the event, our client received excellent feedback about the event from post-event attendee survey:

  • 4/5 Overall event organisation
  • 4/5 Speaker and Content quality
  • Feedback such as “Great event, very interactive”, “Excellent, stimulating, enjoyable, well organised event”, and “The Tweetdeck wall was great”.

The social media data provided rich feedback to the Saxo Capital Markets’ campaign team, including preference for topics and attendee suggestions for new topics, which resulted in Luminescence producing new blog posts based on these user ideas.

PR Opportunity

Based on the success of this event, Luminescence spotted an opportunity to pitch an article to The Guardian – even though PR was not part of our original remit. Luminescence succeeded in securing a commission from The Guardian, and we ghost-wrote the article bylined to Uriel Alvarado, project lead for the #TradingDebates event. The article can be viewed here.

Award Finalist

The #TradingDebates campaign was a finalist at the Social Buzz Awards for the Best Social Media Campaign category.


Niche financial professionals physically attended the event at The British Museum in London


Views on Twitter related to the #TradingDebates hashtag and Saxo event


People Reached Trending on Twitter with a huge organic audience

Media Titles Achieved

Got a question for us?

Contact Us