YEARS' EXPERIENCE
TRAINER EXCELLENCE RATING
IMPLEMENT INSIGHTS POST-TRAINING
AVG ROI ON COMMUNICATIONS TRAINING*
ORGANISATIONS SERVED
Evidence-based. People-centred. Built to last.
Too much training gets forgotten before people reach the car park. We design sessions that stick — by combining academic rigour with genuine interactivity, and by tailoring every element to the people in the room and the culture they work in.
Our approach draws on social neuroscience, positive psychology and behavioural insights to create experiences that engage, challenge and motivate. We understand how adults actually learn — and we design accordingly.
Every training commission follows our proprietary Think. Share. Grow. process: deep discovery before we design anything, high-energy participatory delivery, and honest evaluation against the outcomes we agreed at the outset. Nothing is off the shelf.
Our trainer, Anna Marsden (MA, BA Hons, PTLLS), has over 20 years of training experience across professional services, the public sector and beyond. She brings the same curiosity, warmth and precision to a 60-minute masterclass as to a year-long management programme.
Genuinely bespoke design
We research your organisation before we write a single slide. Sector examples, language and priorities are all tailored to your people.
Grounded in brain science
Sessions use social neuroscience and behavioural insights to maximise learning transfer — not just knowledge acquisition.
Participatory and energising
We use discussion, group exercises, reflection and real scenarios to keep every learner active and engaged throughout.
Measured and evaluated
Every programme is assessed against agreed outcomes. We track what participants take away, implement and build on.
In-person and virtual
We deliver equally well in the room and online — with the same level of energy, interaction and quality wherever your people are.
Training programmes built around the skills that matter most
We cover the full range of professional communication and development skills — from leadership fundamentals to DEI, from resilience to digital wellbeing. All are available as standalone sessions or as part of a wider programme.
Leadership & Management
Transition to leadership, management styles, delegation, supervision, feedback, check-ins and the hierarchy of management conversations. For new and mid-level managers.
Communication & Impact
Influencing and negotiating, managing upwards, impact and presence, assertive communication and stakeholder engagement. Closing the gap between intention and impact.
Diversity, Equity & Inclusion
Cultural humility and inclusion, LGBTQ+ awareness, intersectionality, unconscious bias, allyship and belonging. Designed for organisations committed to genuine inclusion.
Resilience & Wellbeing
Navigating change, building resilience, managing personal energy and avoiding burnout. Underpinned by RQi® certified resilience frameworks and positive psychology.
Digital Wellbeing
How digital and social media affect communication, attention and workplace culture. Practical frameworks for healthy, effective use of technology — for individuals and teams.
Behavioural Insights & Growth
Growth mindset, decision-making for impact, design thinking, cognitive diversity with Emergenetics® and self-awareness development for individuals and teams.
Team Dynamics & Collaboration
Understanding cognitive diversity, communication style adaptation, trust and psychological safety, and collaborative working. Ideal for teams at a moment of change or growth.
Bespoke & Modular Program
Flexible formats. Consistent quality.
Every organisation is different. We offer a range of formats to suit your timescales, budget, team size and working patterns — all delivered with the same rigour and energy.
In-person workshops & full-day programmes
Half-day, full-day or multi-day programmes delivered on-site or at a venue of your choice. Best for immersive, participatory learning with a whole team.
Virtual live sessions & online masterclasses
Engaging, interactive online delivery via Zoom or Teams — with the same breakout exercises, polling, chat and group energy as in-person sessions.
Modular learning programmes
Multi-session programmes built across weeks or months — combining training, reflection, action planning and often one-to-one or group coaching.
Keynotes & conference sessions
High-energy keynote presentations and conference breakout sessions on topics including DEI, digital wellbeing, resilience and leadership.
The proof is in the room
Training Participant
NHS Leader, NHS England
“I normally struggle with these session to find value… but Anna was great and extremely informative. I certainly will be using some of the techniques and learning at work!”
Deborah Larder-Shaw
Account Director, Oakridge (Training Provider)
“Everyone she works with loves Anna. As a business developer, she gives me the confidence that she will do a fantastic job for my clients and she always does.
“I know Anna also works hard to plan, prepare and be efficient. She is so busy, she has to be organised, but she makes my life so much easier and I always know she will do what she says she will do, exactly when she says she will do it – and get amazing feedback from clients.”
Training Participant
Business Services Manager, Farrer & Co
“It’s great to see Anna at Farrer again.
She’s an amazing trainer; practical information to takeaway and great conversations generated, which can help others around the table.”
Training Participant: 'EVE Female Leadership Programme'
People Manager, Nationwide
“I enjoyed this so much more than I thought I would — so much insight on a personal and professional level.
It was a pleasure to take the time to really be considerate of my needs and thoughts and self generally.”
Training Participant
Adult Social Worker, Lambeth Council
“This training was excellent, as was Anna’s delivery. It was informative, helpful and interactive with lots of exercises.
Very enjoyable and useful for my development as a manager, a social worker and as a human!”
Katy Bennett
Managing Director, Talking Life
“Anna was so clearly born to be a trainer.
Her teaching methods and style are second-to-none.”
Our process
Think. Share. Grow.
Every commission we take on — from a single workshop to a long-term learning programme — is guided by our proprietary three-stage process. It ensures that everything we deliver is shaped to your people, your culture and your objectives.
Think
We research your organisation, your people and your goals. We design content that is academically grounded, sector-relevant and genuinely bespoke to you.
Share
We deliver — live in the room or virtually — with high energy, psychological safety and participatory methods that make learning stick for every type of learner.
Grow
We evaluate. Every session is measured against its objectives. We track what participants take away, implement and build on — because learning that doesn’t change behaviour isn’t learning.
Trusted by organisations that put people first
Working across sectors — from global financial institutions and leading law firms to universities, charities and public bodies — Luminescence serves those seeking to engage, communicate, lead and collaborate better.
✓ Public, private and third sector ✓ UK and international delivery ✓ Fully bespoke to your organisation