Enhancing Team Communication
Turn the way your people differ into the thing that makes your team work.
Around 85% of the people you work with think differently from you. Using the Emergenetics® model, this practical, energising session gives teams a shared language for their thinking and behavioural preferences — and the skill to flex, connect and collaborate across them.
Session at a glance
Built on the Emergenetics® model
Delivered by Anna Marsden — certified practitioner
Delivered by Anna Marsden
“It explains team dynamics really well and gives you better language. I went from ‘I don’t like working with that person’ to ‘this is just scratchy — so maybe I shouldn’t rule them out.'”
Satisfied or very satisfied
Trainer quality
Avg trainer score /100
Would recommend it
Of people think differently to you
About this training
Difference is the point
Most friction at work comes from a simple, hidden assumption: that everyone should think, decide and communicate the way we do. This session replaces that assumption with understanding.
Using the Emergenetics® model, the workshop gives your team a shared, science-based language for thinking and behavioural preferences. People come away understanding their own natural style, recognising the styles of others, and — crucially — learning how to flex their communication so colleagues feel understood on their own terms.
It moves teams away from a one-size-fits-all idea of how to show up, and towards the Platinum Rule: treat people the way they want to be treated, not the way you would. The result is more empathy, less needless conflict, and noticeably more productive collaboration.
Like all Luminescence training, the session is never one-way. It uses real examples, reflection and breakout discussion so the learning is felt and practised, not just heard.
Emergenetics gives everyone the same vocabulary for how they think and behave — so difference becomes describable, not personal.
Recognise why the same message lands differently for different people — and how to adjust before it causes friction.
Practise adapting tone, language and approach to connect with colleagues whose preferences differ from your own.
Move from "treat others as I would like to be treated" to understanding and meeting people on their own terms.
Use the differences in the room to balance the team, share the work, and collaborate, negotiate and lead better.
What your team will explore
Interactive, reflective and grounded in real examples
Six threads run through the session — each designed to leave people with something they can use the next morning.
Know your own preferences
"Great for reflection."
Map your thinking and behavioural preferences across the four thinking and three behavioural attributes of Emergenetics — and what they mean day to day.
Understand others
"I learnt loads about myself and others."
Recognise how colleagues prefer to think and communicate, and why a single approach will never reach everyone in the team.
Flex your communication
"How to approach others more effectively."
Practical exercises in adapting your tone, language and style so your message actually lands with different kinds of thinker.
Apply the Platinum Rule
"Understanding people on their own terms."
Shift from assuming others work like you do to meeting them where they are — the heart of healthy, respectful working relationships.
Build better teams
"Helpful when building teams."
Use difference deliberately — to balance a founding team, allocate work to strengths, and reduce avoidable conflict.
Rethink what a leader looks like
"You don't have to be a certain person to be a leader."
Recognise that leadership means drawing out the strengths of others and communicating in the way they best understand.
Formats & who it’s for
In the room, on screen, or as part of a wider programme
The session works as a standalone team day, a slot within a leadership programme, or a kick-off for a new founding team. Same model, same energy, tailored to your group.
A highly interactive workshop for teams who want to understand one another and work better together. Ideal for offsites and team days.
Fully interactive on Zoom or Teams — using polls, breakout rooms and reflection, not slides-plus-talking-head.
Proven with cohorts at the Carbon13 venture builder — helping founders understand co-founders and build healthier teams from day one.
A self-awareness foundation module — as delivered on the ACCEL programme at The Møller Institute, Cambridge.
Case study — The Møller Institute, Cambridge
One of the highest-rated sessions on the programme
“Your session was one of the most highly rated and well-received across the programme. Participants consistently highlighted how valuable it was in developing self-awareness, understanding their thinking preferences, and reflecting on how they contribute within teams — it resonated strongly and left a lasting impression.”
Delivered as the opening self-awareness module on the ACCEL leadership programme, the session challenged participants’ assumptions about leadership and helped them recognise that different people contribute in different ways.
Encouragingly, the learning translated into behaviour — participants reported becoming more observant of themselves and others, more aware of their own style, and more intentional in how they communicate.
Also delivered for
The Carbon13 venture builder, Cambridge — helping climate-tech founders understand thinking and behavioural difference before building their teams.
What changed afterwards
“I’m more conscious of what I enjoy and don’t enjoy in a team, and improving the parts I’m less confident at.”
“I’ve already started being more observant of both myself and others.”
“I’m more mindful of how my words and tone shape the group — so every member feels empowered to contribute.”
What participants say
From founders to leaders in training
A really great introduction. It helped me become more aware of myself but also of others — and made me realise you don’t have to be a certain kind of person to be a leader. Instead you support the strengths of others and communicate in a way they best understand. The presenter was super engaging.
The most meaningful part was the focus on self-awareness in leadership — the idea that not everyone thinks, communicates or decides the same way. The communication-adaptation exercises made it practical rather than theoretical.
The concept conveyed the beauty of diversity in thinking and behaviour in a well-structured and entertaining way. Energising, memorable and useful — with great use of breakouts that gave us room to think, discuss, practise and reflect.
Work with Anna
Ready to invest in your people?
Tell us what you’re working on. We’ll tell you how we can help. No jargon, no off-the-shelf proposals — just a conversation.
Luminescence Communications · Brighter Communication · 07984 638 586